Contact Us
What the contact form is for
The contact form is the wrong place for anything that a stranger could use to take over your account or your money. No financial details, no passwords, no PINs and no scans of identity documents belong in a message sent through this page. The form is not an encrypted vault; it is a plain text channel that the support team reads as ordinary mail. Anything you type into it should be information you would be comfortable writing on a postcard.
If you need to provide proof of identity or payment details as part of a withdrawal, the casino will ask for those through its own secure upload system, not through a message box. That system exists precisely so that sensitive documents never sit in an inbox. Sending them through the contact form instead creates a copy of that data in a place where it was never meant to be stored.
Where gambling help belongs
If you are struggling with gambling, the contact form is not the right destination. The team that reads this page’s messages handles enquiries about accounts, payments and technical faults; it is not a counselling service. For support with the gambling itself, you should go to the independent help organisations that operate in the United Kingdom. Those services are confidential, free to use and staffed by people trained for exactly that conversation.
If you have already decided to stop or to take a break, the casino’s own responsible-gambling tools are the direct route. Self-exclusion and deposit limits are set inside your account settings, and they take effect immediately, without any need to explain yourself in a message. The contact form adds a delay to a decision that should be acted on at once.
Language and response time
The team reads and replies in English. Write your message in English and you will get a clear answer without the back-and-forth that translation adds. Keep the message short and factual: state your account name, the issue and what you have already tried. That gives the reader everything needed to act on the first pass.
Turnaround is not instant. Messages are answered in the order they arrive, and a reply can take as long as necessary depending on the volume of enquiries. If your issue is urgent, check the site’s help pages first, because many common problems are resolved there without waiting for a response at all.
- Never include a password, a PIN, a card number or a full document scan in any message.
- Never send a copy of your passport, driving licence or utility bill through the form.
- Use the secure upload tool for anything the casino asks you to provide as proof.
- For gambling-related distress, contact a dedicated support organisation, not this form.
- For self-exclusion or limits, use the account settings, which act immediately.